Customer Service

In light of our recent conversations about customer service I was interested when Tracey Higgenbotham of WomenTies wrote about this same subject. She had just experienced the uncaring and uncooperative customer service of a large corporation and she has this advice:

"When you work hard to create a high quality company - complete with quality products, quality service, quality staff - and an expectation by the consumer that you back everything you promise, it is unbelievable, and at times, unnerving to deal with companies where quality and service aren't a priority. No matter what type of company a person is running, the quality of their customer service can matter much more than the quality of their products.

Today's Wednesday Wisdom is to remind you to think about your customer service policies. When faced with customer complaints, do you have procedures to remedy problems immediately? Does every employee understand those procedures? If you are a sole proprietor have you thought about how you would handle a client crisis personally and corporately? Are you prepared?

Before you have an upset client calling you on a hot summer day to complain about a major problem, consider the cool options you have in handling a tough situation before the call is made. Everything rests on corporate image and many times that means handling of customer problems. Resolving a customer complaint effectively and quickly can secure a client for life or send them packing...."

Very good advice, it's always better to be prepared than to be taken by surprise when a customer complains. It shows you're prepared, you have a faster reaction time and that you really care about your customer.

If you would like to learn more about WomenTies or see more of Tracey's Wednesday Wisdom visit: http://womenties.wordpress.com/

Amelia Earhart Woman of Achievement Award

Please consider nominating someone for the Zonta Club's Amelia Earhart Woman of Achievement Award. Contact a Zonta member for nomination form or see below.



July 7, 2010


Dear Fellow Leadership Oswego County Alumni,

For the past 26 years, the Zonta Club of Oswego has recognized women whose hard work and dedication have made a difference in the lives of families in our community. We are seeking nominations for our 2010 Amelia Earhart Woman of Achievement award. If you would like to recommend a woman whose involvement in a charitable or community service organization has positively impacted our community, please complete the enclosed nomination form and return it with a letter of support which describes the reasons that you have chosen to nominate the person. This information should be sent to the following address before August 6, 2010:

“Amelia”
c/o Mary McGowan
138 W. Fourth St.
Oswego, NY 13126

A Committee will review the information submitted and follow up with the nominees to gather more detailed information about their professional background, specific community projects and relevant biographical data.

Thank you for your consideration in this matter. We hope to see you at the 2010 Amelia Earhart Woman of Achievement Dinner which will be held at the American Foundry, Route 104, Oswego on Friday, October 29, 2010.



Sincerely,


Kristine Bushey
President of the Zonta Club of Oswego

Zonta International

Zonta Club of Oswego

Nomination for 2010 Amelia Earhart
Woman of Achievement Award

The Zonta Club of Oswego, through the Amelia Earhart Woman of Achievement Award, seeks to honor a woman who is a leader in her community and is committed to serving the members of her community.

Please consider: Name: _______________________________________
Address: _____________________________________
Telephone: ____________________________________
E-Mail: _______________________________________

as a candidate for the 2010 Amelia Earhart Woman of Achievement award.

Nomination Procedure:
Please attach to this nomination form a letter explaining why you feel this woman should receive the 2010 Amelia Earhart Woman of Achievement Award. We will then contact your nominee for additional documentation and information.


APPLICATION SUBMITTED BY_________________________________________

Telephone: ________________ E-mail: __________________________________

Date: _____________________


Mail to: Mary E. McGowan
138 W. Fourth Street
Oswego, New York 13126
Attn: Amelia Nomination

Please submit the nomination form and letter before August 6, 2010.

The 2010 Amelia Earhart Woman of Achievement Dinner will be held at the American Foundry Restaurant, Route 104, Oswego, on Friday, October 29, 2010.