As we discuss customer service, working together to improve our local economy and community - we know it requires well-built relationships. We know who to talk to about what. We know who will lend a hand or have a better idea. We know these things because we have built relationships with one another. We have consistently seen who does what and we trust them to do what they say they will do.
In businesss it should be the same. Why do I go to Burke's Lumber? I've said it many times - because I like they way they treat me. If I have a question, they answer it - first they have the answer and second they treat my simple question with respect and without attitude. Yes, I go there for specific products, but I go back because I like the way I am treated.
In this week's SuccessNet eletter - Brian Tracy addresses building relationships for your business. This is an excellent and brief read we all need to keep in mind. You can find his article at: http://successnet.czcommunity.com/words-of-wisdom/relationships-are-everything/6424/
Happy building,
Linda
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"Yes, I go there for specific products, but I go back because I like the way I am treated."
ReplyDeleteI love what you said here, ADMIN.
This is exactly my reason why I stay loyal to the products I am using, like the shaving cream. I'm just gonna leave the brand name confidential. One time I called their hotline to ask of replacement because the one I brought from the grocery was kind of different from the ones I used to buy (I was in hurry when I bought it). So, I got curious. I was so glad because the call center agent that I talked to was very nice and polite. She even offered some free samples to be sent to my address, and of course, I accepted it. She says their company appreciates it when their customer calls them, 'coz that's how they measure their value to their consumers.